Terms & Conditions

By purchasing and/or using Amatheiatails.ca you agree to the following terms, conditions and policies:

All prices are in Canadian dollars.  PayPal will automatically change these to your currency upon checkout.

Safety: Our mermaid tails are not toys. Tails are for strong swimmers and experienced adults only. Never swim alone in a mermaid tail or swim in water too deep for ability. We recommend swimming under the observation of a professional lifeguard for the first swim in your tail.

Wait Times: Most of our products are made to order. Small items take 1-2 weeks to make before they are shipped. Full mermaid tails can take between 1 month and 8 months after order. Please ask us via our contact form before ordering how long the wait will be.

Shipping: We ship globally. Orders are charged a flat rate shipping price upon checkout. We ship with Canada Post and UPS. For shipments within Canada it can take 5-7 business days. Shipments to the USA can take 7-14 business days. All other international shipments can be 2-8 weeks. Every shipment is tracked and we will send the buyer the tracking number when the parcel is dropped off at the shipping depot.  Import taxes and duties charged to a package are the buyer’s responsibility to pay. If there is any shipping issue with a package contact us immediately. As the shipper only we can track it down and file a claim or a return.

Refunds and Exchanges: Refunds and Exchanges may be considered after a process of communication between the seller and buyer in which it is determined the seller is at fault for shipping the wrong product, damaged goods, or fraudulent claims about their products.

Website & Images: All images contained on this website are the sole property of Mermaid Amatheia, or credited to copyright holder.  Download, use, scan, printing, and/or screen captions of this website are strictly prohibited and violates international copyright laws.

Privacy Policy: We are committed to protecting your privacy. We will not, under any circumstances whatsoever, give out or sell your information to anyone. Period. We collect information for only one reason: to process payments. We will not e-mail you in the future unless it is in reference to your order or by opting in to our newsletter/blog subscription.