Terms & Conditions

By purchasing and/or using Amatheiatails.ca you agree to the following terms, conditions and policies:

All prices are in Canadian dollars.  Prices will automatically be changed to your currency upon checkout.

Safety: Our mermaid tails are not toys or flotation devices. Tails are for strong swimmers and experienced adults only. Never swim alone in a mermaid tail or swim in water too deep for your ability. We recommend swimming under the observation of a professional lifeguard always.

Wait Times: For our products that are made to order: Small items take 2-6 weeks to make before they are shipped. Full mermaid tails can take between 2 months and 12 months to complete after ordering. Please ask us via our contact form before ordering how long the wait will be. Small premade items are shipped 1-2 days after ordering. Premade tails are held for a two week period after ordering before they are shipped.

Shipping: We ship globally. Customers can choose their shipping options upon checkout. We ship with Canada Post and UPS. For shipments within Canada it can take 5-7 business days. Shipments to the USA can take 7-14 business days. All other international shipments can be 2-8 weeks. Every shipment is tracked and customers will receive tracking info via email after ordering. Import taxes and duties charged to a package are the buyer’s responsibility to pay. If there is any shipping concern with a package contact us immediately. As the shipper only we can track it down and file a claim or a return. Amatheia Tails is not responsible for missing shipments. Shipments are the responsibility of the carrier company and we have no control over missing parcels. We recommend buying shipping insurance with your order upon checkout. 

Refunds, Returns and Exchanges for PREMADE items: On small premade items refunds or returns are considered if the item arrives damaged or doesn’t fit the buyer. We do not accept exchanges in products. On premade mermaid tails we do not accept any refunds, returns or exchanges.

Refunds, Returns and Exchanges for CUSTOM items: We do not accept any returns, refunds or exchanges of custom items. We go through lengthy and detailed communication with the customer to ensure their custom order is proceeding as desired. We make sure the customer is completely satisfied with their item before shipping.

Website & Images: All images contained on this website are the sole property of Mermaid Amatheia, or credited to copyright holder.  Download, use, scan, printing, and/or screen captions of this website are strictly prohibited and violates international copyright laws.

Privacy Policy: We are committed to protecting your privacy. We will not, under any circumstances whatsoever, give out or sell your information to anyone. Period. We collect information for only one reason: to process payments. We will not e-mail you in the future unless it is in reference to your order or by opting in to our newsletter/blog subscription.