Welcome!

FAQ

Mermaid Tails

What are your tails made of?

We use a skin safe, non-toxic silicone called Dragonskin. Dragonskin is a lifelike, rubbery, soft but strong material that stretches over your legs. Each tail has a rubber and plastic monofin inside the fluke for propulsion.

How much do your tails cost?

Tails start at $2200.00 CAD and go up from there.

Are mermaid tails safe to swim in?

Our tails are for adult, experienced mermaids only. You need to be a strong swimmer and know how to do the “dolphin kick”. If you are new to mermaiding, we recommend buying a monofin and practicing first before you buy a tail.

How do I order a tail?

You can order tails, flukes, and fins in our Online Shop. Once your order is made, we collect your detailed measurements and your vision of your custom tail in our Design Center

How long does it take to make a tail?

Tails take up to 4 months to complete after your payment, vision, and measurements have been received. We will work with you during this time to make sure your tail is progressing as you imagined it.

Where is Amatheia Tails located?

We swim and make tails in beautiful British Columbia, Canada.

Who buys mermaid tails?

There are mermaid tails for any person, profession or occassion. Some people mermaid as a personal hobby. Others are professionals who perform with their tails at aquariums, birthdays, parties, or public events. Photography studios looking to give clients a different photo experience also purchase tails. Movie studios require tails for productions as well. The possibilities are endless!

Can I just buy a tail already made?

Mermaid tails need to be fitted to each individual wearer. Tails that are too small or too big can be uncomfortable to wear and could be hard to swim in. From time to time we offer a premade tails for sale on our website. These tails should only be purchased after making sure the fitting measurements posted will fit with yours.

How do I put the tail on?

First, apply a lubricant to your legs. Personal lubricant or coconut oil both work well. Then, sit down and gently roll back the tail's waist until you can reach your foot into the monofin pocket. Put one foot into the fin at a time. Gently pull the rest of the tail up to your waist. Do not use your nails. The more you practice, the faster putting on the tail will be.

How do I take care of my tail?

Silicone is very strong and durable, but tails will wear and tear over time with continued use. Here’s how to take good care of your tail to make it last.

  1. Treat your scales and fins like they are your own skin. Don’t drag your tail across rocks or puncture it. Don’t let people stand on it or pull too hard on your fins.
  2. Lubricant makes your tail easier to pull on, so use lots! Water based lube is best because it dissolves easily once you’re in the water. Coconut oil is best for dry events.
  3. Wash your tail after each use with gentle soap. Use a gentle brush or just your hands to scrub the inside. Rinse out and lay flat to dry. A towel or pool noodle placed inside the tail will it to dry faster and prevent the growth of mold.
  4. Protect your tail during transport by wrapping it in a blanket or
    placed in a large suitcase.
  5. Never pee in your tail. Not only can it damage the silicone, but you can get chemical burns on your legs.
  6. In the unlikely event you need to touch up your tail, you can use
    Sil-Poxy mixed with pigment that matches the tail colour to mask
    areas that need love. If there is a tear, pin both sides together
    and use Sil-Poxy to adhere them.

Ordering

How do you take payment?

We only accept PayPal.

Do you do layaway or partial payment plans?

Full payment is required to order a tail, along with your vision and measurements. This model allows us to purchase materials on a tail-by-tail basis. This way, we can ensure nothing is wasted and your product is made from the purest materials.

What is your return policy?

We do not accept returns. Once the tail is made it is yours to keep and cannot be changed or remade. We work diligently to match your tail to your vision. We double and triple check measurements. It is the client's responsibility to provide accurate measurements and input during the production process to ensure they are satisfied with their original, custom product.

Can you make a tail to any size?

Yes, no matter your shape there is a mertail out there for you!

What colours can my tail be?

Any colour! Our Design Center lets you select up to 4 colors and upload inspirational images or color sheets for your tail. Color changing pigments, holographic glitter, pearly, metallic or luminescent finishes are also available. If you want more than 4 colors, provide us with images or a written description of what you'd like to see. Any color, pattern, or finish combinations are possible. The sky is the limit! Anything you imagine can be made into a mermaid tail.

Shipping

Where do you ship?

All over the world. Shipping costs vary depending on how far your tail travels.

Is shipping included with the price?

Shipping charges are a flat fee and added to your order upon checkout. 

When will my tail arrive after is has been shipped?

Shipments within Canada take 5-7 business days. Shipments to the USA  take 7-14 business days. All other international shipments take 2-8 weeks to arrive.

Who do you ship with?

We default to Canada Post, but our providers can differ depending on where the shipment is going.

What do you charge for shipping?

Shipping prices for tails vary depending on your destination. Domestic shipping is $150.00 to $200.00. International shipping charges can be $300.00 - $650.00. There may be tariff or import charges applied to your parcel. It is the customer's responsibility to pay these additional costs.

How is my tail packed for shipping?

We wrap your tail in soft natural materials and place it in a box with biodegradable chips. We do not use plastic in our shipping materials.

Can I track my tail?

Every shipment is tracked. You will recieve a tracking number when the parcel has been shipped.

My tail was not delivered/arrived damaged/was lost! What now?

If there is any shipping issue with your tail contact us immediately. As the shipper, only we can track it down and file a claim or a return.